# Payment, cancellation and refund policy Draft templates only. Professional legal review under applicable Israeli law is required before binding use. These documents are not legally approved. Draft version: 2026-11-10 / draft-4 Payment stages and stage-specific cancellation handling, subject to the individual agreement and mandatory Israeli law. ## 1. Price and payment The fixed package prices are Starter: ₪700; Business: ₪1,200; Advanced: ₪3,000. Custom work is individually quoted. The approved total and any applicable tax are stated before acceptance or payment. The payment model is 50% before development begins and 50% before publication or final handover. The customer receives an opportunity to review the agreed deliverables before the balance becomes due. The deposit is part of the price, not an automatically forfeitable penalty. Additional scope and third-party purchases require separate approval. ## 2. Before payment and changes of scope The quotation and relevant terms are supplied for review and expressly approved before requesting the deposit. They identify deliverables, exclusions, total payment, tax treatment applicable to that transaction and third-party costs. No checkout or payment-card collection is offered by this website. Scope changes require a separate approved price and milestone effect; additional work is not silently charged against the original package. ## 3. Cancellation before development Before development begins, the customer may notify the provider that the project will not proceed. The parties confirm whether any authorized specification work or third-party purchase has actually occurred and reconcile payment under the applicable cancellation rules. A deposit is not automatically lost merely because it was paid; any lawful deduction must have a legal or contractual basis and a clear explanation. An unapproved purchase is not simply passed on to the customer. ## 4. Cancellation during development On a cancellation request during work, further avoidable work and commitments are assessed for stopping, and the completed work, paid sums, approved external commitments and usable deliverables are documented. The settlement follows the agreement and mandatory law; this policy fixes no universal refund percentage or cancellation fee. Delivery or licence rights in paid work and legitimate restrictions on incomplete materials are addressed expressly rather than assumed. ## 5. After review, delivery or publication Customer review precedes the final payment milestone. Later cancellation requests are assessed by the nature of the service, the approved deliverables and applicable law. Acceptance does not extinguish claims for attributable defects, non-conformity or breach. The provider may first assess and propose agreed correction where appropriate, without delaying a statutory remedy or requiring a blanket waiver as a condition of assistance. ## 6. Early removal of a hosted website The customer can request that a hosted website be taken offline before the service period ends. Authority, affected domains, timing, backups and transition needs are confirmed before action. Takedown is not the same as cancellation of development, deletion of data or transfer of a domain. It does not by itself establish or remove a refund entitlement. No automatic deletion is performed, and remaining obligations and statutory rights are assessed separately. ## 7. Non-renewal and external subscriptions Renewal of fixed-package annual services requires explicit approval; declining it does not authorize a new annual charge. Before expiry the parties can arrange export, transfer or an agreed end to the managed service. Domain and supplier subscriptions are separate arrangements: cancelling BTNXIO work does not automatically cancel them. The account holder must approve and complete supplier cancellation where necessary, subject to the supplier’s terms and mandatory rights. No refund from an independent supplier is guaranteed. ## 8. Cancellation, refunds and early takedown A customer may request cancellation, early takedown or non-renewal by contacting btnxio@gmail.com, without limiting any additional cancellation channel required by law. The request, authority and relevant work stage are recorded. Refunds and any lawful charge are assessed under the specific agreement and applicable Israeli law, considering work actually performed and authorized third-party commitments where legally relevant. Neither the deposit nor all payments are categorically non-refundable. Takedown alone does not automatically determine a refund, and declining renewal creates no automatic new annual charge. Statutory cancellation rights, remedies for defects or breach, and mandatory disclosure duties prevail over inconsistent wording. ## 9. Consumer rights and reconciliation Whether a transaction is a consumer transaction, distance sale, ongoing service or individually commissioned work depends on its actual facts. Those classifications are not decided merely by using a website or the word Custom. All legally required disclosures, channels, time limits and remedies apply where relevant, including special rules where applicable. Refund handling identifies the amount, reason and lawful deductions in a written reconciliation; this draft invents no processing deadline or blanket exception for custom development. ## 10. Governing law, disputes and mandatory rights The proposed governing law is Israeli law, subject to mandatory rules that apply to the parties or transaction. The parties should first exchange the relevant facts and attempt a practical resolution, without delaying urgent relief or expiry of legal rights. No compulsory arbitration, exclusive distant forum or waiver of access to a competent court is imposed by this draft. A dispute provision in a signed agreement operates only to the extent lawful, and nothing limits rights or liability that cannot lawfully be excluded. ## Related drafts - [Service terms and development agreement](en-service-agreement.md) - [Quotation and work order](en-quotation-work-order.md) - [Hosting, maintenance and renewal policy](en-hosting-maintenance.md) - [Website ownership and transfer policy](en-ownership-transfer.md)